Extended Stay America - New York City - LaGuardia Airport

Business response:

Dear Shirley, Thank you for sharing your review about your stay at Extended Stay America. We are delighted you enjoyed the clean and comfortable room with the beautiful view of the NYC skyline. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant visit. Sincerely,Hotel Management 

Business response:

Dear Ana, We are grateful to have you as our guest. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Tarana, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Joseph, Thank you for taking the time to review our hotel. We always strive to provide our guests with exceptional service and top-notch amenities, so we are sorry we didn't meet your expectations during your stay. We ensure that our rates are competitive and in line with other hotels in the area, and our published prices may vary daily depending on the room demand. As a way of transparency, we post all of our fees on our website so guests can access this information before booking their stay. We appreciate your feedbac... read more