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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent at Best When we arrived we were advised our room was no longer available. They wanted to give me a room with a king size bed. I booked a double bed as my son and I were visiting from MA. This was not to my liking. Then I was told I would have to pay $10/night for onsite parking. This was not listed on their website on Hotels.com. So I ended up with a queen size bed and a cot whose springs you could see through the mattress. The room was clean and the bed I had was quite comfortable. We had a mini kitchen area but no u... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very clean and spacious and staff is always so nice and accommodating
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The only part I hated I had to pay for parking
Business response:
Johanne, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. However, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
There is a kitchen and fridge in good conditions available in the room. The price is not bad. The place could be upgraded and more clean. This is a comment for management. There is potential on this place and is in a good location.
No free parking. No room service
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall, however, we regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel ... read more
The staff was awesome
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,610 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.