Extended Stay America - New York City - LaGuardia Airport

Business response:

Marjorie, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you encountered due to the elevator issues. We will review this with our maintenance team and make sure the problem is resolved immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Ana, thank you for sharing the specifics of your stay with us. We are glad you were pleased with our comfortable accommodations and that you had a pleasant stay overall. However, we apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better st... read more

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit to New York City. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy that our location was convenient for you and that you were able to enjoy a restful overnight stay. We hope that you will revisit us whenever you return to our area. Sincerely, Hotel Management 

Business response:

We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management