This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love the property and enjoy staying here often times.... my only dislike is the $20 overnight parking fee. That is absolutely insane, for a hotel in a empty area.... but no street parking. This is just another way for the hotel to squeeze more money from us.
Business response:
Dear Donald, Thank you for giving us a generous rating. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. However, we are sorry for not meeting your expectations regarding the parking fee, and we will address it appropriately with our leadership team. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management
The property was better than I expected. They had on sight parking and Yes, I had to pay for it, but it's NewYork so it's expected. The property provided things like cups plates, bowls pots, so I was able to cook during my stay (no charge) making it a lot more convenient for me. The only semi-negative comment I have was that sometimes it was hard to reach someone at the front desk but it wasn't too bad overall 8.5 out of 10 for this property.
Business response:
Dear Akire, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share with them. We are delighted we were able to provide a comfortable and relaxing parking space for you. We hope to see you again soon!Sincerely,Hotel Management
bad breakfast；parking available，but not free
Business response:
Dear Lingyun, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with excellent facilities. Therefore, we apologize for your disappointment with our complimentary breakfast and the parking lot. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back again. Si... read more
I like how it quite and safe neighborhood
The front desk staff was unresponsive and rude. Also, you should NOT be charging $20 per night for parking when you are already charging $355 per night! Thats not cool!
Business response:
Dear Enriz, Thank you for being our guest and for taking the time to write your review. We apologize for your issues with our front desk and regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We take our guest comments seriously, as they will help us enhance the experience for future guests, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,522 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.