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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome stay! The staff was very helpful with me getting around the area. The room was clean and comfortable. I was extremely happy with my stay!!! I will return again.
Business response:
Lateefah, we are delighted to read the review of your stay at Extended Stay America. We enjoy providing our guests with everything they need for a perfect stay, including our clean and fresh accommodations. We are pleased that you had a memorable stay and enjoyed our excellent hospitality. It was our pleasure hosting you, and we look forward to seeing you again whenever you return to our area. Sincerely, Hotel Management
Liked no room made up by staff unless you ask for it. Was happy they allowed pets, But the cost of $ 25 per day is too much. Also, we needed to check out approximately 2 hours after normal 11am time and they charged another $ 21. No other hotel would do this. Luggage carts were difficult to use. The wheels did not work. There were no electrical outlets on the left side of bed. Was given a special permit for handicap parking and they also gave a permit another guest. When we got back to hotel, the space was taken.
Business response:
Tony, thank you for taking the time to review your stay. We are sorry your stay was not a pleasant one and regret you did not liked our hotel policies. We would also like to apologize for the difficulty you encountered while using the Luggage carts and regret inconvenience caused when the other guest from the property used the handicap parking. We have taken note of your comments and will share it with the appropriate team so that we can better serve our future guests. Please consider a future stay as we would welcome the op... read more
I didn't appreciate having to pay $10 to park my car. As a hotel guest we shouldn't have to pay for parking. We were in town for a family party. How else would we get to and from the hotel but to drive? Also, as an efficiency hotel with a stovce and refrigerator it would be nice if there were glasses, plates, and silverware to use for eating purposes.
Business response:
Thank you for choosing to stay with us while here for the family party. We are glad to read you had an overall satisfactory stay and liked some aspects of our hotel. However, we are sorry you were unhappy with our parking fee. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, ... read more
not pleased I wish this was a better review. The hotel was lobby was fine, the room was clean. I booked 2 rooms for my family for a military reunion. No discounts whatsoever for it. When I checked my family in everything seemed ok until the next morning, when they told me about their night. There was people in the middle of the night drunk -- running up and down the stairs obnoxiously loud and clearly inconsiderate. They went to look for the front desk person and nobody was there -- twice !! In the morning there was no "to g... read more
Business response:
Katina, thank you for choosing us for your military reunion. We are glad to read you had an overall satisfactory visit and liked the cleanliness of your room. However, please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you and your family will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Manage... read more
Basic good value hotel The hotel was basic plus had a clean kitchenette with no utensils. Although it was not far removed from the street it was nevertheless quiet. Breakfast was basically coffee or tea and oatmeal. We stayed overnight due to a missed flight. They take you from and to the airport in 15 minutes. Great value and served our purpose.
Business response:
Thank you for sharing your recent experience at the Extended Stay America. We are glad you liked having a kitchen in your suite and found us to be a great value. We also appreciate you for pointing out our great location close to the airport and are glad that you took advantage of our shuttle service to the airport. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope you will stay with us again on your next visit to the city. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,610 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.