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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their nice but you have to ask for everything in the room amenities
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was wonderful and helpful when my flight was delayed for 7hrs they really worked with me and made sure I was comfortable. I would definitely come back. Thank yiu guys again I enjoyed my stay in New York for the first time
Business response:
Thank you for your wonderful review of your stay at Extended Stay America. Our goal is to exceed our guests' expectations and make every stay a memorable one. We were pleased to read that we succeeded and that you thoroughly enjoyed your stay. We're thrilled to share your wonderful comments with our entire team to remind them that their hard work does not go unnoticed by our guests. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management
There was no way to call them to get the shuttle from LGA to the hotel and had to take a cab who drove around jacking up the fare. Then we had to be at the airport at 5:30 before the shuttle ran in the morning. Also didn't get to use the Continental Breakfast because it wasn't available before we had to leave for the airport.
Business response:
Thank you for your review of your recent stay. We are sorry for the inconvenience you had with our shuttle timings, and regret that you were not able to enjoy our complimentary grab-and-go breakfast. We appreciate your comments and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
It was a very nice hotel...the hotel had very pleasant employee..very polite.....clean rooms...and transportation to the airport..
Business response:
Thank you for choosing Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We are also glad our location worked well for you and that you appreciated being so close to the airport. We hope to see you again soon. Sincerely, Hotel Management
Location is convenient but the room felt dirty. My son found a bug on his night shirt which is scary.
Business response:
Robert, thank you for your review. Although you liked our convenient location, we apologize for the insects in your suite and are sorry for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you and your son again for a better experience. Sincerely, Hotel Management
the amenities were geared for extended stay so even basic amenities such as the coffe and tea facilities were lacking. But we did okay with whatever available but would have been better if they had taken care of such basic stuff as the charges were not any cheaper!
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Run down hotel. Amenities include free breakfast which consists as coffee and a granola bar. And when the coffee runs out too bad they don’t brew more. Definitely a low 2 star hotel.
Business response:
Thank you for your review. We regret your disappointment with the breakfast offerings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments, and we hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,610 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.