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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got to the room it was 45 degrees, we had to wait for over an hour for the room to heat up.bed was hard as a rock. Other than that it was ok.wouldnt recommend.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding your room is truly regrettable. We are very sorry for your experience. In response to your feedback, we will make sure our rooms meet our company’s high standards prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Nothing to brag about The bed was hard, the hote staff isn't 24hrs., there was a kitchen in the room but again nothing to brag about it was ok for $100 a night
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. A member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. In response to your feedback, I will use your comments to coach our staff to ensure each guest has a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to ... read more
You get all the basics here for a great price. There could have been a little more attention paid to cleanliness--few hairs stuck to the phone, some crumbs on the counter--but nothing that completely grossed me out.
Just what we needed Nice for a quick overnight in a place that allows pets. Clean room. Bed was not that comfortable. Breakfast was not good. We had to go out. Staff was nice.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. Still, I am glad to read that you enjoyed our pet-friendly policy as well as our professional customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Nice room, dirty sheets Bed was dirty,sheets were not clean. I called down to have them change the sheets and pillow cases, and they did. They were very apologetic. Shower tub could have been cleaner,there was hair. Staff were very kind and room itself was okay for 1 or 2 night stay.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the front desk staff; however, we apologize that your room was not ready upon your arrival. To make sure this doesn't happen again, I am going to address this issue with our housekeeping staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Breakfast? Rom was advertised as continental breakfast. Was a grab and go set up. Coffee, oatmeal, and prepackaged muffins and granola bars. No fruit, juice, cereal, that I expect to see with continental breakfast
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Soak up the day! Very enjoyable solo gate away from everything else. Quiet and comfortable room with STOVE AND SINK in room. Really enjoyed the huge bathtub for a great soak.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I’m glad you enjoyed all the convenient amenities our hotel has to offer. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 4.3 star rating with 1,423 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.