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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient The first room we were assigned had dirty towels and a messy bed. We were given another room that was fine. There was a stain on the comforter. We were disappointed with the breakfast. It was either an old muffin or cereal bar. We knew it wouldn't be a full course meal but, there was not even bottled water available.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your rooms did not meet expectations. To make sure this doesn't happen again, I am meeting with the staff in regard to inspecting their rooms. However, I am glad they were able to move you yo a more suitable room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you'... read more
Clean and reasonable Great for price
Business response:
The team and I appreciate your kind remarks. I am glad to read that you were pleased with our hotel and the accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Not a good 2nd impression This was my second stay within a week. I came in for the new year to visit family. I again checked in at around 3 AM. Even though I had a confirmation email, they could not find my reservation. They had me booked for the prior day. Not a good second impression. I will not stay again. I was able to get a late check out. They extended it by 30 mins. No apology or remorse was shown that they had made an error on my reservation.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there was a mix up in your reservation from the time it was made to the time you got to our hotel. I met with the staff, and we will work on our customer service skills to ensure that this instance is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you... read more
Conveniet to shopping and eating I arrived at about 3 AM. I requested a late check out and was denied. Upset me beings that the hotel was not very crowded at all. The bath tub had what seemed to be hair from down under every where. (I was not happy that I had too clean that at 330 in the morning). I did not even call to desk about the issue since I was already upset over the 1030 AM check out. I was visiting family and I was late arriving. I have stayed at numerous other hotels and was never denied a late check out. I even o... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not given a late checkout. To make sure this doesn't happen again, I am going to speak with the staff to discuss our policies in regard to late checkouts. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town
Comfortable stay. Helpful staff I stayed for 2 weeks at this hotel. It was comfortable. Staff was helpful.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so pleased to know that you had a comfortable stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
It wasn't bad The hotel was a little off the beaten path, and hard for us to find, but that may have been the result of out GPS not being recently updated. The hotel staff was friendly and efficient. The accommodations were clean, but plain. The shower grouting could use some bleaching to remove the mildew. I didn't like the room smell as it reminded me of a locker room when we first entered. Then, I guess we got used to it and it didn't bother us anymore. However, it truly was a smoke-free hotel, so we didn't have to put up... read more
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you were not informed about the cookware when you checked in and thank you for letting us know your opinion about the tile in the bathroom. Still, we are happy to know that we were able to give you a good nights sleep. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Recipe was not issued. Told to ask hotel.com to issue receipt.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize you were disappointed that you did not get a receipt. Unfortunately when you do not pay us directly then we do not have your information here at the hotel to give to you. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The hotel did not issue receipts. Told to contact hotel. Com for receipts. This is rediculoud
Business response:
Write your comment.I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were disappointed that you did not get a receipt. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 4.3 star rating with 1,425 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.