Extended Stay America - Newark - Woodbridge

Business response:

Dear CHE, We appreciate you taking the time to leave your generous review regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all that we have to offer. Thank you again, and we hope you will choose us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Jordan, Thank you for choosing Extended Stay America and sharing your experience. We’re thrilled to hear you enjoyed the room and found the team to be so welcoming—it truly means a lot! We’re always aiming to create a comfortable environment, and feedback like yours helps us know what to focus on. We appreciate your note about the connection, and we’ll take that into account. It was a pleasure having you as our guest, and we look forward to welcoming you back soon for an even better experience! Sincerely, Hotel Manageme... read more

Business response:

Dear Sharleen, Thank you for sharing your thoughts. We appreciate your positive comments but regret that certain aspects of your stay did not meet your expectations. We apologize for any confusion regarding the final charges and the limited breakfast offerings, as we aim to provide a satisfying start to the day for every guest. Your feedback is valuable and has been shared with the team for review. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects your expectatio... read more

Business response:

Dear Guest, Thank you for your feedback. We are sorry that your experience did not reflect the standards we strive to maintain. Cleanliness and upkeep are priorities, and your comments help bring attention to areas that may need closer attention. Your input is valuable as we continue working to enhance the guest experience. We hope to have the opportunity to welcome you back for a visit that better aligns with your expectations. Sincerely, Hotel Management