This profile has been claimed by the business owner or representative.
Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited over an hour for our room, even after I stated that we traveled a long way and just wanted rest. The first person I spoke to really didn’t care. The second person I spoke with, after already waiting a half an hour, cared alot more, and did her best to help get our room ready. The breakfast was very limited. Parking was fine.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the long wait you endured before receiving your room. We regret that your initial interaction did not reflect the care and attentiveness we expect from our staff, though we are glad to hear that another team member stepped in and did her best to assist you. Further, we are also sorry that our breakfast offerings were not meeting your expectations. Your feedback is very important to us and will be shared with our team to ensure improvements ... read more
Everything was good, but I wait for a long to check in because nobody was there. The TV wasn’t smart no youtube nothing, breakfast wasn’t that good enough.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that overall your stay was good, but we sincerely apologize for the inconveniences you experienced. We are sorry that these issues did not meet expectations and are not the standards we strive to provide. Your comments will be shared with our front desk team to ensure improvements are made in both service availability and guest offerings. We will use your feedback to enhance the experience for future guests. Sincerely, Hotel Management
The hotel is dingy. The floors were never mopped. The front desk was wonderful and very friendly.
Business response:
Dear Guest, Thank you for sharing your feedback. While we are glad to hear that our front desk team provided you with friendly service, we sincerely apologize for the condition of the floors and the overall impression of the property. Cleanliness is a top priority, and we regret that we did not meet expectations during your stay. Your comments will be shared with our housekeeping team to ensure that proper cleaning standards are consistently maintained. We will use your feedback to improve both our facilities and guest exper... read more
All included, need a bit of renovations on the rooms but ok for the price.
The Staff were friendly and helpful
Business response:
Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for your review, and we look forward to your next visit! Sincerely, Hotel Management
It was good for what it was. Quiet, peaceful and comfortable.
Outdated not clean or wiped down
Business response:
Dear Guest, Thank you for your feedback. We regret that the condition of the space did not leave a better impression. Our goal is to provide a comfortable and well-maintained environment, and your comments will be shared with our team. We hope you will consider staying with us again so we can provide you with a much more positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,543 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.