Extended Stay America - Newark - Woodbridge

Business response:

Dear Guest, Thank you for sharing your observations with us. We regret any concerns you experienced regarding the garage area and understand how important a clean and safe environment is for our guests. Please accept our sincere apologies for any discomfort this may have caused. Your feedback is valuable and has been shared with our team as we work diligently to enhance our property and ensure a more pleasant stay. We hope you will consider staying with us again so we can provide an improved experience during your next visit... read more

Business response:

Dear Guest, Thank you for your feedback! We are delighted you enjoyed our convenient location with easy access to dining options. We strive to offer a pleasant experience for all our guests and appreciate your kind words. We hope to welcome you back to Extended Stay America for another enjoyable stay soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Guest, We're glad you took a moment to offer your kind and candid feedback. While we appreciate you choosing us, we're sincerely sorry that the accommodations fell short of expectations. Comfort and cleanliness are top priorities, and it's clear we missed the mark during your visit. We value your input as we work toward meaningful improvements, and we hope you'll consider giving us another opportunity in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are sorry that your experience did not reflect the standards we strive to maintain. Cleanliness and upkeep are priorities, and your comments help bring attention to areas that may need closer attention. Your input is valuable as we continue working to enhance the guest experience. We hope to have the opportunity to welcome you back for a visit that better aligns with your expectations. Sincerely, Hotel Management