Extended Stay America - Newark - Woodbridge

Business response:

Dear Guest, Thank you for sharing your feedback. While we are glad to hear that our front desk team provided you with friendly service, we sincerely apologize for the condition of the floors and the overall impression of the property. Cleanliness is a top priority, and we regret that we did not meet expectations during your stay. Your comments will be shared with our housekeeping team to ensure that proper cleaning standards are consistently maintained. We will use your feedback to improve both our facilities and guest exper... read more

Business response:

Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for your review, and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that the condition of the space did not leave a better impression. Our goal is to provide a comfortable and well-maintained environment, and your comments will be shared with our team. We hope you will consider staying with us again so we can provide you with a much more positive experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management