Extended Stay America - Newark - Woodbridge

Business response:

Ashley, thank you for staying with us. Although you liked our courteous service, we are sorry for not meeting your expectations and for the odor issue you had while here. We have shared your feedback with our housekeeping team for review and action. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for your review. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Edwin, we are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you had a pleasant time here, we are sorry for the poor service you experienced while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our housekeeping and maintenance teams for better improvements. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for your overnight stay at Extended Stay America. It is a pleasure reading you had a comfortable experience and that you were pleased with our courteous service. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Stella, thanks for the wonderful feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Stephanie, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we will to share your compliments with them. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management