Extended Stay America - Newark - Woodbridge

Business response:

Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with cleanliness and breakfast choices not meeting your expectations. Our staff's top priority is to provide a clean environment for our guests; therefore, we are sorry for not meeting these expectations during your stay. Your remarks are shared with our housekeeping and breakfast teams to look at how we can do better. We are committed to providing each guest with a seamless, outstanding stay, so we hope you ... read more

Business response:

Dear Guest, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your experience. We’re delighted that the service you received left a positive impression, as our team strives to create a welcoming and supportive atmosphere for every guest. Feedback like yours is valuable in helping us continue improving the comfort and overall environment we provide. We truly appreciate you highlighting the aspects of your stay that made a difference and for giving us the opportunity to host you. We look forward to welcoming you back and ensuring an even... read more

Business response:

Dear Guest, We value guest feedback, and we thank you for taking the time to share your rating. We are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the area, and we hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide your candid feedback. While we appreciate your compliments for our dedicated team and the warm hospitality that you received from them, we are sorry for falling short of your expectations regarding the overall look and feel of our guest rooms. Your feedback will be brought to the attention of the relevant departments. Reviews like yours are valuable to our hotel as we continually strive to improve our guest experience. We hope you will chan... read more