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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was alot of weed smoke around the hotel and had a fire scare on our second night stay.
Business response:
Dear Guest, We’re sorry to hear about the unsettling experience during your visit. The safety and comfort of our guests are extremely important to us, and your comments will be shared with the respective teams to help create a more comfortable environment for everyone. Thank you for bringing this to our attention; we appreciate your patience and hope you will revisit for the exceptional stay you deserve. Sincerely, Hotel Management
The property needs to be renovated- bathroom was dirty stains on the counters and tubs, buckling floors, peeling paint, foul smells and towels with holes in them. There is no need for kitchens in the rooms- I would not recommend this lodging- location was good and staff was pleasant.
Business response:
Dear Guest, We’re sorry that your visit fell short of expectations. Your comments regarding the condition of the room will be shared with the appropriate teams for the implementation of necessary improvements. On a positive note, we are pleased to hear our team left a positive impression and that the location worked well for your plans. We appreciate your patience and hope to accommodate you again with an improved stay. Sincerely, Hotel Management
There was nothing in the cabinets when you arrived. The mold that’s growing in the bathtub is disgusting.
Business response:
Dear Guest, Thank you for your valuable feedback. Our goal is to provide a well-kept environment for every guest, and we regret that your experience did not reflect that. Regarding the kitchen setup, our cookware and utensils are available upon request at the front desk, as part of our kitchenware policy. Your comments about the bathroom condition will be shared with our housekeeping and maintenance teams for prompt correction. Thank you for letting us know, and we would be glad to welcome you again for a much-improved stay.... read more
The pullout couch was stained and disgusting. Cabinets were falling apart. The room smelled of smoke. The carpets in the hallway were disgusting. The appliances and fixtures were old and tired-looking. The water pressure was weak and the water was cold. The fire alarm went off in the middle of the night on a Saturday because of a small fire in a single hotel room. I had to sleep in my car for an hour.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is understandable how these events detracted from a relaxing, seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!... read more
Worst experience every Checking was not ready until 5:30 pm. The pillows had hair on it. The fire alarm went off at 5:30 morning.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the delays during check-in and any discomfort caused by the room condition. Guest comfort and a smooth arrival are very important, and your feedback has been shared with our team to help address these concerns. We also regret the early morning disruption from the fire alarm and understand how unsettling that can be. Your comments are invaluable in helping us improve our services, and we hope you will consider giving us another opportunity i... read more
Not really good very disappointed 5Am in the morning fire alarm started and they educated all the people for 1 hour standing outside in the cold with kids but they knows the check out time properly and knocking on the door to let us memories the check out time is 11 no compassion
Business response:
Dear Guest, Thank you for sharing your concern. We truly regret that your stay was disrupted by the fire alarm issue and the challenges that followed. We completely understand how stressful it must have been to deal with the inconvenience that came afterward. Please know that we have addressed these issues with our team to ensure such situations are prevented in the future. We appreciate your patience and understanding. Your satisfaction is of great importance to us, and we hope you will reconsider and give us another opport... read more
Not a great stay Pros: Quick check-in, lots of parking, near restaurants and shopping, elevator access. Cons: The staff told me if I needed anything to call and they would help but when I asked for drinking cups usable in the microwave, I was told they had nothing…yet the next morning, another guest was showing me his porcelain cup he got from guest services. Frustrating. But that was the least of my complaints. The room we had in an upper floor smelled of “wet dog”. It was absolutely filthy and is in desperate need of repai... read more
Business response:
Dear Natalie, We sincerely apologize for the difficulties you encountered during your stay; it’s clear we fell short of providing you with the experience we strive for. We regret any miscommunication regarding your request for amenities and the issues you faced with the condition of your room. We also understand the disturbance caused by the heating system, and we are very sorry for the inconvenience it caused. This does not reflect the level of service we aim to deliver, and your comments have been shared with the relevant ... read more
No front staff at check in time. Waited for a long time.
Business response:
Dear Deepa, We appreciate your choosing us and leaving your comments. Please accept our apologies for the delay in check-in and the frustration you experienced. We have spoken with our front desk team and taken steps to ensure this will not be repeated. Thank you for your patience in this matter. We hope that you will revisit the next time your travels bring you our way. Sincerely, Hotel Management
Habiitacion en mal estado, huele feo y mal servicio a la entrada
Business response:
Dear Paola, Thank you for your review and for your comments. We are sorry to read that our hotel did not meet your expectations. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.