Extended Stay America - Norco

Business response:

Dear Mario, Thank you for your positive feedback! We're delighted to hear that everything was to your satisfaction. Your comfort and enjoyment are our top priorities, and it's great to know we met your expectations. We look forward to welcoming you back to Extended Stay America on your next visit!Sincerely,Hotel Management 

Business response:

Dear Matt, Thank you for your feedback. We’re glad to hear that the price fit your needs but apologize for the issues with the TV and the noise. We are addressing these concerns to ensure a more comfortable experience for our guests. Your comments are valuable to us, and we are working to improve our amenities and services. We hope you’ll consider staying with us again in the future for a better experience. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Enrique, Thank you for your feedback. We’re pleased to hear that you had a positive experience with our staff. Providing excellent service is a top priority for us, and your kind words are greatly appreciated. We look forward to welcoming you back to Extended Stay America and continuing to provide you with great service. Sincerely,Hotel Management 

Business response:

Dear Matt, Thank you for your feedback. We’re pleased to hear that you found our staff great. However, we apologize for the disturbance caused by the barking dogs in the neighboring room. We understand how important a peaceful stay is and will address this issue to prevent future occurrences. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to welcome you back for a more pleasant stay in the future. Sincerely,Hotel Management