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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean basic room Chair in room needed to be replace asap
Business response:
Dear Arleen, Thank you for your feedback. We are glad to hear you found the room clean and basic. We understand your concern about the chair, and we appreciate you bringing it to our attention. Please know that our team strives to maintain all guest room furnishings in good condition. We will address the chair issue promptly. We appreciate your input and hope to provide you with a more comfortable stay in the future.Sincerely, Hotel Management
It’s safe for a night, but wouldn’t take the family. The whole property smells weird though, and window wouldn’t close all the way so we were freezing.
Business response:
Dear Molly, Thank you for sharing your feedback. We are glad to hear you felt safe during your stay. We apologize for the discomfort caused by the smell and the window issue. Please know that these matters are important to us, and our team is always available to address concerns during your stay to ensure a more comfortable experience. We appreciate your comments and hope to offer you a better experience in the future.Sincerely, Hotel Management
Our room was clean. Check in staff, Ellen, was very nice and professional. She offered assistance with my mother to enter the building if needed. One chair in our room was very worn and should have been replaced. There were no hair products in the bathroom. I brought my own. There were soap bars for shower and sink.
Business response:
Dear Evon,Thank you for your kind review. We are glad to hear that your room was clean and that Ellen provided excellent service. We appreciate your feedback regarding the chair and bathroom amenities and will take it into consideration for future improvements. We look forward to welcoming you again at Extended Stay America.Sincerely,Hotel Management
Nice clean place, quiet, seems safe. Only issue I had was the couch in my room looked like it was ten years old.
The breakfast and coffee were cleared by 9am. I can see the breakfast being cleared but maybe they should consider keep a pot of coffee on throughout the day
Business response:
Dear Beatriz, Thank you for your feedback! We are delighted you enjoyed your stay at Extended Stay America and appreciate your suggestion about keeping coffee available throughout the day. Your input helps us improve, and we hope to welcome you back for an even better experience soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,569 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.