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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place
Business response:
Dear Vanessa, We are delighted you chose to stay with us at our Extended Stay America. We are happy to read you enjoyed everything during your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management
Everything is what I expected for the price and type of hotel. Not the fanciest and not the worst but right in the middle. I was happy with the cleanliness of the hotel and it was quiet. At the end of the day those are the two things I’m really looking for. Big plus that the room had a mini kitchen with a fridge.
The best! Would definitely stay here again!!
Business response:
Dear RENEE, Thank you for reviewing your stay at our Extended Stay America. Providing an exceptional visit to every guest is what we strive for every day, so we are delighted how happy you were with all that we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable visit.Sincerely,Hotel Management
It was difficult to sleep due to the loudness of the freeway nearby. Lacks amenities. No ICE machine, very limited coffee items. Afternoon staff is very friendly and professional.
Business response:
Dear Liscett, Thank you for staying with us. While we are glad you were satisfied with our exceptional service, we are disappointed that we did not meet your expectations regarding in-room amenities. Please also accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Managem... read more
Excellent stay and the service guy are all nice and friendly
Business response:
Dear Qiuchen, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
The staff was excellent and very helpful. The fitness center was well kept with nothing from the equipment missing.
Business response:
Dear Jacob, Thank you for your positive review of our Extended Stay America. We're glad to hear that our staff provided excellent service and that you found our fitness center to be well-maintained. We'll share your feedback with our team and hope to welcome you back soon.Sincerely,Hotel Management
Cleaning surprise The check in was the best I’ve ever had. The gentleman was very friendly polite and funny. My only down fall is how empty the room is with supplies. I did find a flyer informing that we can ask for them to bring it to us, but I kinda assumed that a coffee maker with the condiments and even Kleenex would be in the room. Oh… and they need to instruct their house keeping to clean the microwave… there is a hot pocket on the dish 😳 Yea, sorry… I’m not touching that, I will throw out my own trash as requested on... read more
Business response:
Dear Barbara, Thank you for your review of our Extended Stay America. We are delighted you had a pleasant stay and were impressed with our friendly and polite staff. However, we apologize for any inconvenience with the lack of supplies in your room. We provide basic supplies on request to reduce waste, but we understand that may not have been clear. We take cleanliness seriously and apologize for the hot pocket in the microwave. We'll address this with our housekeeping staff to ensure they follow our protocols. Thanks again ... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,683 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.