Extended Stay America - Norco

Business response:

Dear Oscar, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Jessica, and we will surely share your compliments with them! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management 

Business response:

Dear Fanny, Thank you for staying at Extended Stay America and for your generous rating. Our goal is to ensure an excellent and memorable experience for every guest. We are delighted to read that our efforts made such a fantastic impression on you. Your recognition will serve to motivate us even more. It was our pleasure to have you as our guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management 

Business response:

Dear Verenice, Thank you for taking the time to evaluate our hotel. We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Thank you for your candid feedback; we cannot improve without it. We hope you will give us another chance to stay with us again so we can provide you with the flawless visit you deserve. Sincerely,Hotel Management