Extended Stay America - Norco

Business response:

Dear Yovanys, Thank you for your recent stay at our hotel. We appreciate you taking the time to share your feedback. We are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Also, please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. Your comments remind... read more

Business response:

Dear Cynthia, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so w... read more

Business response:

Dear Guest, We are delighted you enjoyed your time with us and that our hotel met your expectations. Our topmost priority is providing exceptional service and ensuring a memorable stay for all our guests, and your positive feedback has genuinely made our day. Thank you for taking the time to recognize our efforts and for sharing your wonderful experience with us. It was our pleasure to have you as our guest at Extended Stay America, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Man... read more