Extended Stay America - Norco

Business response:

Dear Katherine, Thank you for taking the time to tell us about your visit, and we are happy your overall stay was enjoyable. However, we have noted your comments for breakfast and will share them for further improvement. Please stay with us another time so we can provide you with another more enjoyable experience at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Lacie, Thank you for your stay in Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We are disappointed you were not happy with the breakfast offerings. Your comments about breakfast variety will be shared appropriately, as we always want to know what would enhance our guest experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotles... read more

Business response:

Dear Sandra, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Debbie, Thank you for choosing the hotel and for your excellent review. We are glad to know you liked the area of the hotel. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for your gracious comments. Sincerely,Hotel Management