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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied It was good
Business response:
Sharolyn, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I’ll stay here from now on
Business response:
Thank you for the review of stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Awesome Place! Will be staying again in the summer!!!
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we can’t wait to host you again soon. Sincerely, Hotel Management
An OK value considering the affordable room rate. However, the room was not entirely clean--there was an old wrapper on the bathroom floor, some strange debris on the kitchen counter, and a dirty refrigerator handle. Bed was hard and sheets were scratchy but fine for our one-night stay.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Big fridge, big kitchen, plenty of open space, sofa bed, clean bathroom.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Overall it met the my needs but there are a few things I’d change. The smoke detector in my room was dangling from the wall and although I’m sure it still would’ve worked in case of emergency, it was unsightly. The hotel didn’t have what I consider basic essentials (loition or shaving cream) but that was not make or break. The location was quiet and if in the area, I’d stay again.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Mangement
Not awful but not above and beyond It was alright. The room was pretty cheap, so I wasn't expecting much. The hotel was pretty understaffed so the wait for service was slow and I wasn't super pleased with those at the front desk, there was really no personability. The room wasn't too bad though.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and liked your room, we are sorry you did not experience the best from our associates. Your feedback will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
There was a smell in the room that gave me a bad headache and was nauseous the next day and there were red spots beside my bed.
Business response:
Kenya, thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.