This profile has been claimed by the business owner or representative.
Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was great. Bad smell in the building. Urine smell in stairwell.
Business response:
Thank you for choosing us on your trip to our city. We are delighted to know you had a pleasant check-in experience. However, we are sorry for the inconvenience caused. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
First off its not pet friendly there's a separate taxed fee. The microwave nasty with food the bathroom question the stains the second room hair everywhere non refundable and the front desk lady chuckled at my frustration. Not to mention the water damage smell. This place does not fit the Arboretum standards by snotty means
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
great home away from home stay while i was waiting to close i actually stayed here on a weekly basis for two months. it was a comfortable and easy stay. rooms were always clean, they always had the plates and pans i needed. it really was like home for two months until i closed. didnt have issues with noisy neighbors and i moved rooms every week so not a paper thin wall situation. its good for families. i would stay here again but i dont have to now cause i have my home!!
Business response:
Thank you for making Extended Stay America your home away from home. We are glad to know you always loved your well-kept suite and had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great Stay! Just wish they didn’t allow dogs. This place was amazingly clean. The King suite was exactly what we needed. Be aware though- this is an “Extended Stay” hotel. You won’t get maid service unless you pay an extra $10 a day. I would’ve given this place 5 stars, EXCEPT... they allow animals, which is alright, but there was a dog constantly barking in the room either beside us or above us. It woke me up at 3am during our second night’s stay and lasted until 8am. It was TERRIBLE. I called the front desk about an hour i... read more
Business response:
Caroline, thank you for taking time out of your day to leave us your feedback of Extended Stay America. We are glad to read you liked our well-kept property and that your room was up to your satisfaction. However, we apologize about the dog barking and the disturbance this caused. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
The room description was not what I saw in the advertisement. In addition, I had to request all the cooking utensils and a remote control for the TV from the front desk. The bathroom tub was dirty and the toilet tissue was old looking.
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us an opportunity to redeem ourselves on a future visit to o... read more
Room paid for wasn't avaliable and didn't get a refund for early check out
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Breakfast The meal was poor
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.