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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no mention of a pet deposit on the app and I was hit with a surprise $25/night although I filtered the app to pet friendly before booking.
Business response:
We appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We hope you enjoy... read more
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was very clean but had one dirty towel. The hallways and the elevator were in desperate need of vacuuming. Staff was very nice though.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our clean, comfortable room and the service provided by our staff. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Wm stay It was a one night stay in the Richmond area
Business response:
William, thank you for your overnight stay at Extended Stay America. We are glad to know you had a wonderful time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing an excellent guest experience. Sincerely, Hotel Management
Everything was good for the price. Water damage in some areas but was worked out.
Business response:
Thank you for the review of Extended Stay America. We are pleased to know you liked whatever we had to offer and that we were able to meet your expectations at a great price. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Perfect for business Clean, comfortable, convenient.
Business response:
Thank you for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you found our location convenient for your plans. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
not satisfied wifi was poor and the bed uncomfortable
Business response:
Arthur, thank you writing back to us. we are sorry for the discomfort with the bedding and the wifi issues. Your feedback is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Room was basic but spacious. There were no sheets/pillows for the pull out bed, but someone from the front desk sent them up once we told them. The breakfast was sparse and they ran out of both muffins and coffee after the initial morning rush so we had to stop at a local place for coffee etc.
Business response:
Thomas, thank you for sharing your review. We are glad you had an overall pleasant stay. However, we are sorry we couldn’t provide you with an excellent breakfast experience. Your feedback is shared with the concerned team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.