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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location near major access points to the city. Room adequate for four people, but we had to request the extra towels. AC unit very loud. It is a budget hotel, so not many expectations. What was disappointing is that while they allow pets, they do not announce the charge until check in (we booked via expedia, and it was not listed). SO expect an extra $20 for a furry buddy.
Clean stay We enjoyed our stay
Business response:
John, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean hotel. No issues if you stay for long.
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room needed a deep cleaning. The floors and cabinets were very dirty. Due to the extended stay, you had to ask for toiletries to be replenished. Not somewhere I will be staying again.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Clean stay
Affordable and roomy, but pretty dated. Hotel is a bit dated, and first room they tried to give us was really smoky. Also seemed like a lot of folks living here full time, which is fine but a little weird. Even with that, the big room was comfortable and gave us some space with some soccer team members. Washers and dryers work well (good for stinky uniforms). Good value, just don't expect high end stuff. Nice to have a fridge and ability to cook in the room.
Business response:
Kimberly, thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our spacious suite as well as our affordable rates. However, we are sorry for not meeting all of your expectations and regret any inconvenience caused. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Hotel was nice and clean. We enjoyed our stay.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a great stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
We enjoyed our stay at extended stay hotel.
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.