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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noise through door, but not walls. Has full kitchen but it's not with cookware and eatery unless you ask. No coffee maker in the room. Internet fine.
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The price was good but the size of the “queen” bed was disappointing, the rooms are in need of updating and the “free breakfast” was practically non-existent. The staff was friendly enough and I like a hotel that actually enforces their no-smoking policy, but the giant video monitor that displays your image behind the flashing word “video in progess” was just downright uncomfortable, even when you haven’t done anything illegal. 5/10. Probably won’t stay here again.
Business response:
Thank you for being our guest. Although you were happy with our affordable rates and liked our courteous associates, we are sorry for not meeting all of your expectations. Your feedback concerning the condition of your room and our breakfast offerings will be discussed with the appropriate individuals in an effort to deliver better future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Clean renovated room, comfortable, pleasant staff.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good place good price No complaints . Will be staying again.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We look forward to welcoming you back soon. Sincerely, Hotel Management
Property is located close to main shopping areas, and there is a Starbucks a walking distance away. Quiet and peaceful with minimum noise, and oh the smell...a mix of pine cones from the trees right outside, to that fresh clean scent that no words can describe - you will have to experience a stay here to know what I am speaking about. It has that clean
Business response:
Sammy, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were impressed with our prime location and that you loved the ambiance of our hotel. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was nice and check in was quick. I enjoyed how clean my room was...very comfortable bed
Business response:
Thank you for taking the time to review your stay. We're happy to know you loved the service you received from our wonderful associates and that you were impressed with your well-maintained room. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The business park was great for a walk. There was dried food on the “table” in the kitchen and it just was very clean. I cleaned myself.
Business response:
Thank you for taking the time to review your stay. We're glad to know our location was ideal for you, but we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Steven, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.