Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Lotoya, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city.Sincerely,Hotel Management 

Business response:

Dear Nancy, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city.Sincerely,Hotel Management 

Business response:

Dear Manny, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about our well-maintained accommodations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Alison, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. As you shared, we are in a great location and so convenient to the highway, giving easy access to restaurants, shopping, entertainment, and business parks nearby. Thanks again, and we look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Jefry, thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We are also disappointed to know you had issues with the air unit in your room. Your feedback will be shared with the appropriate individual to address these concerns. Thank you once mo... read more