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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Big fridge, big kitchen, plenty of open space, sofa bed, clean bathroom.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Overall it met the my needs but there are a few things I’d change. The smoke detector in my room was dangling from the wall and although I’m sure it still would’ve worked in case of emergency, it was unsightly. The hotel didn’t have what I consider basic essentials (loition or shaving cream) but that was not make or break. The location was quiet and if in the area, I’d stay again.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Mangement
Not awful but not above and beyond It was alright. The room was pretty cheap, so I wasn't expecting much. The hotel was pretty understaffed so the wait for service was slow and I wasn't super pleased with those at the front desk, there was really no personability. The room wasn't too bad though.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and liked your room, we are sorry you did not experience the best from our associates. Your feedback will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
There was a smell in the room that gave me a bad headache and was nauseous the next day and there were red spots beside my bed.
Business response:
Kenya, thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
This place needs some major upgrades and cleaning.. floors were sticky, ants crawled about the tv, and the sofa looked dirty and stank.
Business response:
Thank you for reviewing your stay. We're sorry for the cleanliness issues you encountered while you were here. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Carlton, we are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Clean and comfortable. Located close to needed location.
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.