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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not get to clean the room and towels were not changed, and breakfast only had coffee
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was good just wish both eyes on the stove worked
Business response:
Thank you for your nice review and letting us know that your stay at Extended Stay America was a great one. We value your feedback and look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Antonio, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The area it was in was nice. What I didn’t like the sofa bed was dirty and nasty,we could not use it. We all had to sleep in one bed.
Business response:
Thank you for evaluating your stay. We are pleased to know you liked our location and had a pleasant visit. However, we are sorry for the housekeeping issue you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
I needed a bed in Midlothian and they had one. I was upgraded to a suite, but the accommodations were very basic. The rooms had old-style heating/cooling equipment under the windows (like motels had in the 1960'S). When activated, the hot air blew straight up, between the window and the drape. The TV's both worked The amenities were basic (breakfast was a muffin or a granola bar) to non-existent (e.g., no gym). The trap in one bathroom sink did not close. In the other bathroom sink, it was completely missing. However, my roo... read more
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. The HVAC unit and the bathroom are being inspected to do the necessary repairs by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
It was Ok It was just ok. They say it is a smoke free hotel. However it seemed as if it wasn't to long ago that they were allowing smokers.
Business response:
Thanks for being our guest. We are glad to read you liked an overall pleasant visit. However, we are sorry for the inconvenience you experienced due to the smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.