Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Kaitlyn, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Mohammad, Thank you for sharing your feedback about Extended Stay America. We're delighted to hear that you enjoyed your stay and found our hotel to be clean. Providing a pleasant experience for our guests is our priority, and we're glad we met your expectations. Your positive feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future. Sincerely,Hotel Management 

Business response:

Dear Larry, Thank you for your positive feedback regarding the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're glad to hear that we met your expectations in this regard. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts. We hope to welcome you back at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Mohammad, Thank you for your kind words regarding your stay at Extended Stay America! We are delighted to hear that you found our hotel exceptionally clean and safe during your visit. Our team is dedicated to ensuring a spotless environment for all our guests. Your positive feedback is greatly appreciated, and we look forward to the opportunity to welcome you back for another immaculate experience.Sincerely,Hotel Management