Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are truly grateful for your positive remarks and are equally sorry to hear that your rest was not as relaxing as it should have been. Please accept our sincere apologies for any inconvenience this may have caused. Your comments help us identify areas for improvement, and we are committed to enhancing the guest experience. We hope to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear you had a great stay and appreciated the clean, secure environment—that is exactly what we aim to provide at Extended Stay America. Even without a full comment, your rating says a lot, and we are grateful you took the time to share it. We look forward to welcoming you back soon for another comfortable visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear you had such a great stay and especially appreciated the upkeep of the space—that means a lot to us! The team at Extended Stay America works hard to create a welcoming environment, and it’s wonderful to know we hit the mark during your visit. We’d love to have you back anytime your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you received such excellent service during your visit! We look forward to sharing your kind words with our team, as they always appreciate knowing their efforts made a difference. We hope you will revisit the area the next time you are in it. Sincerely, Hotel Management