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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been much cleaner. Floors dirty especially under the furniture and corners, counter had maybe ashes? First room had no shower curtain but they did move us right away. Sofa bed, very uncomfortable. & had crackers in it when opened up. Hall lights came in under the main door to the room. Microwave started unstopable beeping overnight unless the door was open. Lots of common places smelled like weed.
Business response:
Dear Valerie, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance concerns you encountered, as well as the disruptions that impacted your comfort. While we're glad our team acted quickly to relocate you, we understand that the overall stay did not meet expectations. Your feedback is invaluable and has been shared with our staff to help drive meaningful improvements. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management
clean
Business response:
Dear Diuglas, Thank you for the perfect rating! We’re especially pleased to know that cleanliness made a strong impression during your visit. At Extended Stay America, we take pride in offering a comfortable and welcoming environment. Your support means a great deal to us. We look forward to the opportunity of hosting you again soon and making your next stay just as enjoyable. Sincerely, Hotel Management
clean room
clean room
Business response:
Dear Chad, Thanks so much for the great rating! We are especially glad to hear you noticed the cleanliness of your room—it’s something we take pride in. Even without a written comment, your score speaks volumes, and we truly appreciate you choosing Extended Stay America. We look forward to the pleasure of welcoming you back for another smooth and comfortable stay soon. Sincerely, Hotel Management
work stay
Business response:
Dear Danielle, Thank you for staying with us during your recent work trip. We’re glad to hear everything went well and that we could provide a comfortable and convenient experience. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management
clean
room are decent and clean
Business response:
Dear Jennifer, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean and comfortable suites. Our housekeeping team takes great pride in keeping everything in top shape, and they’ll be thrilled to hear your feedback. It was a pleasure to host your visit, and we look forward to welcoming you back for another great stay very soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 3.6 star rating with 2,948 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.