Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear David, Thank you for being our guest and for the valued feedback. We are glad you had a pleasant time here. However, we are sorry for the smell issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Andi, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Chris, Please accept our apologies for the condition of your suite and any oversight on our part. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping and maintenance team so these issues do not happen again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management