Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Derrick, Thank you for sharing your experience. We are glad we could meet most of your expectations and that you loved your visit to our hotel. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you again to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Khalifa, Thank you for your gracious review of Extended Stay America. We are glad that you were pleased with the cleanliness and location. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Cynthia, Thank you for choosing our hotel on your recent visit to the area. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize if we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you deserve.Sin... read more

Business response:

Dear Guest, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management