Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Kelvin, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. Our team strives to deliver a homelike stay with seamless service and comfortable suites. Therefore, we are genuinely pleased that we made this possible for you. Thank you for mentioning our exceptionally clean hotel. We will certainly share your generous comments with our housekeeping team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to having you back for another sea... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management 

Business response:

Dear Edward, Thank you for staying with us and posting your excellent review. Our team strives to deliver a clean and comfortable homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you enjoyed your stay. We will share your generous comments with our housekeeping team to recognize them for a well-done job. It was a pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Nikkol, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret the concerns you experienced with the bathroom. We apologize for any inconvenience and appreciate you bringing these to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management