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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was clean
Business response:
Thank you for your delightful review of our hotel. Your kind remarks about the cleanliness of our hotel are greatly appreciated. Thank you for choosing Extended Stay America, and we hope you are already planning another visit our way. Sincerely, Hotel Management
Good stay
Business response:
Tina, thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
nice place, if not new Nice hotel. It's not new, so don't expect high end finishes. It's had some updates where needed, and they may not be perfect, but the work was done. Room was clean and tidy, service was great. Folks here are very nice people. Would stay here again.
Nice rooms, but……. The rooms we booked were clean and comfortable; but the 3rd floor (where our rooms were) reeked of marijuana. I had very young grandchildren in one if the room with my son and wife. They remarked how strong the odor of marijuana was. Fortunately, it did not seep into our rooms. We reported this issue (along with alerting the front desk staff) that there was a man slumped in the hallway smoking marijuana. They did investigate; but the offender was gone. However, the stench of marijuana permeated the entire ... read more
Business response:
John, thank you for your honest evaluation. Although we highly appreciate your comments about your comfortable suite, we do apologize for the inconvenience you experienced due to the smoke odor. We will take appropriate actions to enforce our no-smoking policy effectively and avoid such instances. We are sorry and hope you will allow us to deliver the stay you should expect from us. Sincerely, Hotel Management
Outdated. Not cleaned well. Had to ask for dishes, cookware, etc. Room should be stocked since there is a kitchen in the room.
Business response:
Thank you for being our guest. We are pleased you choose to stay with us. However, we are sorry for not meeting your expectations. To ensure the cleanliness of kitchenware all your in-room amenities are kept at the front desk and it is always available upon request. We regret the inconvenience it has caused. We have shared your cleanliness concern with our housekeeping team to be more diligent going forward. It was good to have you here, and we hope you will come and see us again the next time you are in this area. Sincerely... read more
Was great experience at hotel. Clean rooms.
The room was alright. Kitchen area looks old & outdated while the sleeping/bathoom area looks nice. Room has a mildew smell & you can hear a lot out in the hallway. It’s decent for a quick trip but I wouldn’t recommend EXTENDED.
Business response:
Thank you for taking the time to share your feedback with us. We are pleased you were overall satisfied with your stay with us. That said, we are sorry for not meeting all of your expectations. Thank you for pointing this out as your concerns will help us to improve our future guests’ experience. We value your business and your patience. We hope you will choose us again. Sincerely, Hotel Management
Business response:
Thank you, Alicia, for the 5-star rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.