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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at this location is so professional, kind and courteous, and it’s the reason why I stayed, because they made me feel at home. Special kudos to Aden at the front desk for his outstanding customer service, kindness, and hospitality skills!
Business response:
Dear Penelope, Thank you for choosing us and sharing your feedback. Thank you for your glowing feedback! We're delighted to hear that our team, especially Aden, contributed to making your stay feel like home. Providing outstanding customer service is our priority, and we appreciate your recognition. It would be our pleasure to welcome you back to Extended Stay America for another exceptional experience. Safe travels!Sincerely,Hotel Management
Everything went well until my car was hit in the parking lot overnight was told that only the general manager can check the video it’s now six days later no response. The day in question is Saturday night into Sunday morning between nine pm and ten am
Business response:
Dear Frank, Thank you for your review. We are pleased you enjoyed your comfortable room and had a pleasant visit. However, we are sorry for the issues you mentioned in the parking lot that impacted your time, and we will speak to our team to improve the situation as we advance. Please feel free to reach out to discuss this further. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
Clean hotel Clean place for stay
hotel is clean
Business response:
Dear sikander, Thank you for choosing to stay with Extended Stay America. We are thrilled to receive your kind review and are delighted to learn you found our hotel so comfortable and spotless. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Great stay clean room
clean place to stay
Business response:
Dear Jamila, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed our location and have a great time here with the amenities provided. Every member is committed to ensuring our guests have a perfect time, so we appreciate your remarks. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
Overnighter Very very noisy at all hours of the night.
Business response:
Dear Rebecca, Thank you for being our guest. It is nice knowing you had a pleasant stay. However, we regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable when informed about the concern. We appreciate your patience and hope you will allow us another chance to serve you. Sincerely,Hotel Management
very clean hotel room
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.6 star rating with 1,697 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.