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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One Night Only Good for a one night stay. No daily housekeeping. You have to go to front desk for new towels. Be sure to bring your own toileties.
Business response:
Carolyn, thank you for evaluating your stay with us. We are glad you had an overall satisfactory stay with us. However, we regret the inconvenience you had during your stay. Since our suites are designed for guests desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance t... read more
Bed sheets had stains on them. Refrigrator motor/fan made alot of noise. They consider breakfast as instant oatmeal and granola bars...not good
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
There were lots of people just walking around and hanging out in the hallways and there was a bad smell in the hallway and elevator
Business response:
Thank you for your review. We are sorry for the odor you experienced. Your feedback will be shared with our housekeeping team for review and action. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Siad did not leave a note referring to our late check in like he said he did when I called, and entered us as a no show after I told him we were travelling from New York and would not arrive until a little after 4am. Thankfully Janovia called his manager and got us a really nice room and quickly checked us in so we could get to sleep!
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Janovia went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We are also glad you liked our well-kept accommodations. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.