This profile has been claimed by the business owner or representative.
Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is what I would say was a "bare bones" room. It was not warm and welcoming. I little bar of soap, no drinking glasses, had to ask for a hair dryer. I thought for the price we paid it would be a little nicer, especially for the neighborhood it was in. It was only for the weekend, so we stayed. We were disappointed and would not return.
Business response:
Dear Barbara, Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay. Providing a warm and welcoming atmosphere for our guests is important to us, and we regret that we fell short of your expectations. Your comments will be shared with our team for improvements. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
great property
Clean
Business response:
Dear Samina, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and are delighted to learn you found our hotel spotless. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
decent rooms and clean.
easy check in clean room and good service
very helpful staff. Abe and housekeeper Jamila. Cleam rooms. Maintenance guy helped us taking stuff to the room.
Business response:
Dear Zambora, Thank you for your kind words and positive feedback about your stay at Extended Stay America! We're delighted to hear that Abe, Jamila, and our maintenance team provided you with excellent service during your stay. Ensuring clean rooms and assisting with your needs are top priorities for us. We will be sure to pass along your appreciation to our staff members. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 3.6 star rating with 2,817 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.