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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Review Dirty towel left on the shower bar. Tiny doll shoe barely under the bed. Moved chair because I dropped a credit card and found balled up paper, piece of a snack and dust ball. Comfortable bed and convenient to where we needed to be
Business response:
Charles, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. However, we are pleased you liked our ideal location. We hope to have another opportunity to welcome you back soon so that we can provide ... read more
One time stay The room was alright but stains were on the fridge, the main hallway had a smell to it also the room had to buy air freshers for the room to get rid of the smell it had but overall it served its purpose.
Business response:
Thank you for being our guest. We are glad to see the rating as it states you had a great stay, but we are sorry for the odor you encountered. We have shared your concern with the housekeeping team to be more diligent with their efforts. Thank you for the nice rating, and we hope to see you again soon for a perfect experience. Sincerely, Hotel Management
Good stay
Business response:
Joyce, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Pubic hairs in the shower and in the sink
Business response:
Steven, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The hotel is clean and quiet. The smell of weed (pot) was present a number of times.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We have taken note of your feedback and will share it with the appropriate team. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The price is comparable to what you get room wise. The only complaint I had was the room had a overwhelming odor that I had to ask for another. The odor was a cologne like scent, it wasn’t awful it was just to powerful that I couldn’t take it. They provided me with another room and were very helpful and kind about resolving issue. Staff was very friendly, and if you have an issue just remember the cost of room is set where it should be. If you want a nicer room the Hyatt is 50 yards away but it cost $29 more per night. This ... read more
Business response:
Jason, thank you for your review. We are sorry for the odor issues you encountered in your initial suite. However, we are glad our associate provided you with a different suite, and it was to your satisfaction. We are also happy you liked our friendly staff and found us to be a great value. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.