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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I definitely was surprised with the accommodations. I had expected more amenities like they showed in the pictures. There was no gym and there was only one elevator in the entire building. The room was not bad and it had a kitchen but absolutely nothing in the kitchen. No coffee pot no silverware or nothing. I had to go downstairs and wait for somebody to assist me and ask them for the items. They were multiple families, I think they're living there, and they were hanging around the teeny weeny little Lobby. I had expected a... read more
Business response:
Dear April,Thank you for sharing your experience. We deeply regret the distress and inconvenience caused by the unavailability of your reserved room, especially after your long journey. Situations like these are far from the standard we strive to uphold, and we understand how unsettling it must have been to find alternate accommodations late at night. We apologize for the lack of support and communication through virtual channels, and your feedback will guide us in enhancing these processes. Please know we’re reviewing our r... read more
First of all I was allowed to check in before time. The room was specious and very clean. The staff was kind and helpful.
Room was not very clean. Crumbs on floor. People yelling in hallway all night. Didn’t feel safe.
Business response:
Dear Melissa,Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve and apologize for not providing the clean, spotless room you expected upon arrival. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Clean
Business response:
Thank you, Mrz, for your wonderful review! We are thrilled to hear you found everything clean during your stay at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Management
Everything went smoothly.
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,080 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.