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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel. Clean with a friendly staff. The only issue was one of the windows would not lock and my room was on the ground floor.
Right off the Parkway, plenty of parking, the building and rooms are in nice condition, but the tub in my room was pretty grimy with dirt stained tub floor, it had cracked moldy caulking, and there was a cracked peeling painted wall in the shower. I wasn’t planning on taking a bath anyway, so it wasn’t a big deal. Also, the included breakfast is oatmeal packets and Nutri-Grain cereal bars. Otherwise, the hotel was clean with a kitchen in my room, and was a good place to stay the night.
Business response:
Dear Chet,Thank you for sharing your experience. We are glad you found the location, parking, and overall condition of the hotel to your liking. However, we sincerely apologize for the concerns with the bathroom and will ensure our team addresses these maintenance and cleanliness issues. We also understand your feedback regarding breakfast and will take it into consideration for future improvements. Your insights are valuable, and we appreciate your patience. We hope to have the opportunity to provide you with an even better... read more
ESA - you get what you pay for (ish) Needed to stay in a hotel with a full-size fridge as I was storing a lot of refrigerated food items. This ESA did have that, which was great! No oven, which was a bit disappointing as I'd wanted to cook. Had an issue with the wifi that the front desk couldn't figure out. They told me to just call their 1-800 number, which I couldn't be bothered to do. WiFi did not work for me. I was only staying one night (literally 7pm to 7am) so I didn't need it, but not very helpful if you actually nee... read more
Business response:
Dear Kristin,Thank you for sharing your experience. We are glad the full-size fridge met your needs, but we’re truly sorry for the inconvenience caused by the lack of an oven and the challenges with WiFi. We understand how frustrating it can be when things don’t go as planned, and we regret that our team couldn’t resolve the issue promptly. Your feedback highlights areas for improvement, and we’re committed to addressing them to enhance our guests' experience. While we recognize the limitations you faced, we hope you'll cons... read more
Good
Business response:
Dear Beatrice, Thank you for your kind review! We are delighted you had a positive experience at Extended Stay America and look forward to welcoming you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,080 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.