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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It’s outdated and smells bad but overall it was ok. I did not see a single bug so that was good. They just need to get rid of the carpet.
Business response:
Dear Kanika, Thank you for your feedback. We apologize for the outdated condition and odor you experienced during your stay. We appreciate your positive note about the lack of bugs. Your suggestion about the carpet is noted, and we are looking into updates to improve our guest experience. We value your comments as they help us make necessary improvements. We hope you will consider staying with us again in the future. Sincerely,Hotel Management
Overall, the experince was nice. I just would have like better options for breakfast. Also, the staff should have degreasers available. The stove, microwave, and backsplash had grease and food residue on it. I will say that having a stove, microwave, and full size fridge is a great idea though.
Business response:
Dear Lance, Thank you for your feedback. We're glad to hear that you had a nice overall experience and appreciated the kitchen amenities in your room. We apologize for the cleanliness issues you encountered and will ensure our staff has the necessary cleaning supplies. We also take note of your suggestion for better breakfast options. Your comments are valuable to us and will help us improve our services. We look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management
The bathroom tub was rusty and the toilet was hard to flush
Business response:
Dear Tammie, Thank you for bringing this to our attention. We apologize for the issues you encountered with the bathroom tub and toilet. Maintaining high standards of cleanliness and functionality is important to us, and we are addressing these concerns with our maintenance team immediately. Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
Amazing I love the ladies at the front desk
Business response:
Dear Guest, Thank you for sharing feedback regarding your stay at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our front desk staff and their outstanding hospitality. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Not bad at all. This hotel isn't bad for what it is, theres too many bad reviews but dont pay any mind to those. Dont expect 5 star service, rooms are decent for the price and the front desk staff is very friendly, rooms are.clean and beds are very comfortable, hallways do smell strongly of food being cooked because they do have kitchens in the rooms.Would stay again because the value is good and its convenient to major highways and plenty of restaurants in the area.
Amazing
Business response:
Dear Mrz, Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience with us. Providing exceptional service and creating memorable stays are our top priorities. Your satisfaction means a lot to us, and we look forward to exceeding your expectations on your next visit. We can't wait to welcome you back to Extended Stay America!Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,080 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.