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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The property was well maintained ava clean. Unfortunately we were disappointed that they didn't have a pool.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're delighted to know you loved our well-kept hotel and that you had a great time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
I cannot say enough about the wonderful staff! They were terrific and always available whenever I needed assistance. The room was clean and comfortable. This was the first extended stay that had a big empty room in my room, usually there is a little sofa and tv in that room. This was just a large empty space which was odd but not off putting. The kitchen was clean. The bedroom was clean.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you once more for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
The heater was broken when we got to the room (it was 14 degrees Fahrenheit outside) and the room was an ice box. I waited 15 minutes for the heat to kick in but it never did. We were moved to another room. A minor inconvenience there was no TV remote in the new room and we had to wait quite awhile for a new one. The staff was very nice and friendly but I would only rate the Motel one star to be used for emergencies stays only.
Business response:
Cathy, thanks for the feedback. We are glad to read you liked our attentive service and had an overall pleasant visit. However, please accept our apologies for the problems you experienced while our guest. We thank you for bringing the particulars to our attention so know to focus on these areas. We hope you will come back for another stay so we may serve you better. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
There was a weird smell in the hallways the whole time that we were there.
Business response:
Thank you for being our guest. We are sorry for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The front desk staff was friendly and cordial. The room was spacious, and appeared clean (except for a greasy hair spot on the headboard.) Breakfast is only granola bars, hot chocolate and coffee. A big plus is that the hotel is conveniently located across the street from a gas station.
Business response:
Kaypra, thank you for choosing Extended Stay America on your visit to our city. We are delighted to know the highlight of your stay was our convenient location and that you were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Very bare room with institutional feel. Not worth the price.
Business response:
Thank you for being our guest. We apologize and are disappointed to read your room did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was clean and quiet, the room smelled clean and fresh. What I didn't like was that I saw roaches under the sink.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked your accommodations, but we are sorry for the roach in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We appreciate your business and look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 4.2 star rating with 1,322 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open tomorrow at 12:00 a.m.