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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Rooms are small always book a king room and revive a queen.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Quiet environment, reached my expectation in all accountability.
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice hotel. The staff is very friendly. Good location
Business response:
Daniel, please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Frank, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
The room phone was out of order.We. would sppreciate more tv channels and better breakfast.
Business response:
Rocky, thank you for choosing Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry for not meeting all of your expectations. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Underwhelming and Understaffed From the moment I walked in, this hotel made me feel very uncomfortable. Very small from past Extended Stays I've been to and felt very understaffed. The lady at the front desk who helped me check-in the night before was the same person who had helped me check out the day after. Felt like she never had a break and was all by herself in the entire building. She had guests to serve and was using both her hands to answer phone calls and her walkie talkie. She was doing it all. That wasn't right an... read more
Business response:
Armaine, thank you for your feedback. We are sorry for the difficulties you had during your stay and that we missed meeting your expectations. This is not a usual occurrence at our hotel, and we are reviewing this with the concerned teams to improve our future guests’ experiences. Also, we have asked our Housekeeping team to make sure we reemphasize the importance of our daily checklists so these issues are not repeated. And your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to impr... read more
Fine stay There was no one at the front desk when I went to check-in. I had to wait for some time before someone came. The receipt they gave me at the end of my stay was incorrect. The air conditioner in the room wasn’t working properly. The temperature had to be put very low for the room to be cool. The room and bathroom were both clean. The local area wasn’t bad. There was a small shopping complex with a Walgreens, nail salons, and restaurants near by.
Business response:
Thank you for being our guest. We are happy to know you liked your clean and comfortable accommodation and that you were impressed with our location. However, we apologize for the inconvenience you had at the time of check-in. Your comments have been discussed with our front desk team to make sure we are consistent with our service delivery. Also, we are sorry for the difficulties you had with the faulty HVAC unit in your room. Our Maintenance is checking and making the necessary repairs. We hope you will give us a chance to... read more
Business response:
Stacey, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Wow - John, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 4.2 star rating with 1,322 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open tomorrow at 12:00 a.m.