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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Dirty Long-Term Housing Extended stay as in people living there. And it felt and smelt like it. Like a college dorm but dirtier. It smelled like men’s cologne, weed and rice. The room was very outdated and dirty. A cheep dive hotel. The front desk area was the first sign. However the receptionist was very nice and understood our reason for leaving.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unpleasant experience during your stay. While our property does accommodate extended stays, we regret that the cleanliness and atmosphere did not meet your expectations. We appreciate your kind words about our receptionist and assure you that we are actively working to improve our facilities and the guest experience. Your feedback is invaluable in helping us address these concerns. We hope you will consider giving us another opportunity in the future to ... read more
I didn't want to spend $300.00 a night for a hotel in Stamford, CT, so I booked a hotel in Norwalk, CT, the next town over for $194.00. Check in was a little slow. Person behind the desk was multitasking bringing down some linen in the elevator. I waited about 10 minutes till she arrived. She was very nice and the check in was fast once she arrived. I asked her what a good place would be to park in relation to my room. She said in the back, there is a side door that works with your key. In the back, I saw numerous cars with ... read more
Business response:
Dear Guest, Thank you for being our guest and letting us know about the details of your time with us. We are disappointed you faced multiple issues while with us and genuinely apologize for not delivering the experience you expected. We regret the inconvenience and appreciate you bringing this to our attention as we continually work hard to improve our services. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Safe travels!Sincerely,Hotel Management
Limited parking for handicapped.
Business response:
Dear Robert, Thank you for your feedback! We are glad you had a good stay. We appreciate your note about the limited parking for handicapped guests and will work to improve this aspect. Your insights help us enhance our services, and we hope to welcome you back soon!Sincerely,Hotel Management
Supposed to have a double queen room but hotel overbooked and had 4 people share 1 bed. The hotel was extremely dirty and smelt like a different food every 4 feet. There was people hanging out outside in parking spots drinking all night. Cops were called twice waking us all up. A man was passed out cold outside of our room when we woke up. Felt extremely unsafe. Looked hotel up on Google after our stay to see It houses illegal immigrant's. This was not stated anywhere . We brought my 5 year old niece here and felt extremely ... read more
Business response:
Dear Emily,We sincerely apologize for the distressing experience you encountered during your stay. It is concerning that we fell short of providing the safe, clean, and comfortable environment you expected. Guest safety and comfort are our top priorities, and the issues with overbooking and disturbances do not reflect the experience we aim to provide. While we regret the shortcomings, we assure you that we are actively addressing these concerns to create a more secure and welcoming atmosphere for all guests. Your feedback is... read more
Dirty, smelly and not as portrayed online.
Business response:
Dear Joseph,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize that your experience did not meet your expectations, particularly regarding cleanliness and odor issues. We strive to provide a comfortable environment for all our guests, and it is disappointing to hear that we fell short in your case. Your feedback is essential, and we will address these matters with our team to ensure improvements are made. We appreciate your input and hope you will consider giving us another chance in the f... read more
There were men hanging around outside the hotel. We came back to the hotel after dinner and there were multiple men drinking beer in the parking lot drunk and loud. My sister and I had to call a family member to come out to our car and walk us in with my 5 year old niece because we didn’t feel safe. We contemplated leaving but we couldn’t find another hotel near by. This morning there was a man sleeping in the hallway on our way out. Really awful experience.
Business response:
Dear Brandi, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The staff were very nice. The only issue we had was bad cooking odor coming into our room from other rooms and guests allowed to smoke weed out side on the property .
Business response:
Dear Yolanda, Thank you for sharing your feedback. We are glad you found our staff helpful, but we sincerely apologize for the inconvenience caused by the cooking odors and outside smoking. Your experience does not reflect the environment we strive to create for our guests. We will review these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.