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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was mostly clean, safe, free parking. The snacks were just Ok, I wish they have more options . like toast bread and jelly, yogurt,...
Business response:
Dear Alicia, Thank you for your feedback. We are glad you found the property clean and safe, and we appreciate the free parking. Your suggestions for expanding our snack options are valuable, and we will certainly consider them to enhance our guest's experience. We strive to provide the best possible stay and hope to welcome you back for an even more enjoyable visit in the future.Sincerely,Hotel Management
The Breakfast wasn’t much of a Breakfast, porch of oatmeal, and some coffe ?
Business response:
Dear Nathan, We apologize for falling short of your expectations regarding breakfast. Your feedback is valuable as we continuously strive to improve our offerings. We understand the importance of a satisfying breakfast experience, and we will take your comments into consideration as we review and enhance our breakfast options. Please know that your comfort and satisfaction are important to us, and we appreciate the opportunity to address your concerns. Should you choose to stay with us again, we hope to provide you with a mo... read more
Comfort without much else Late check in and staff member seemed generally disinterested. Not in any uniform or dress that would indicate he even worked there. Room was fine for my short stay.
Business response:
Dear Guest, We apologize for the lackluster experience you encountered during your recent stay. It is disappointing to hear about your late check-in experience and the demeanor of our team members. Providing attentive and professional service is fundamental to us, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address these concerns internally to ensure improvements are made. We are glad to hear that your room met your comfort expectations, but we understand the importance of a we... read more
Awesome
Easy check-in, friendly staff, clean, and quiet
Business response:
Dear Marsha, Thank you for staying with us and sharing your review. We are pleased to know that you had a seamless check-in experience and loved the friendliness of our staff. We're also glad you enjoyed our hotel's cleanliness and tranquility. We strive to provide a welcoming and serene environment for all our guests, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Since... read more
In a convenient area around the airport. Stayed on the 3rd floor which seemed to be mainly occupied by permanent residents. Floor smelled of smokers. Other than that a wonderful stay.
Business response:
Dear Danielle, We are delighted you enjoyed your stay at Extended Stay America. Our proximity to the airport offers convenience, and we appreciate your positive feedback. We apologize for any inconvenience caused by the smell. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management
Did not feel safe , there were a lot of people getting drunk at the parking lot, hotel staff should not allow this Within the premises.
Business response:
Dear carmen, We value guest feedback; therefore, we thank you for sharing yours. We are disappointed that your experience was not perfect and regret any discomfort you experienced. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you des... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,231 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.