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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair game This day was fair the couch was stained and ripped the mattress with soil through. The shower head was broken.
Business response:
Dear ANDREA, We are genuinely sorry for the unacceptable condition of your accommodations during your recent stay with us. Your experience with the stained and ripped couch, soiled mattress, and broken shower head is deeply concerning, and it does not meet the standards of cleanliness and comfort we aim to provide our guests. Please accept our sincere apologies for any inconvenience and disappointment this may have caused. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these issu... read more
Room smelled of stale cigarettes. It overall didn’t feel very clean. Needs updating
Business response:
Dear Ashley, Thank you for your review. We prioritize the comfort of our guests and sincerely apologize for any oversights in your room. We have taken the necessary steps to address this matter with our staff and appreciate your patience and valuable feedback. We hope to welcome you back on your next visit to the city.Sincerely,Hotel Management
All very well
Need to put better mattress on sofa bed very bad
Business response:
Dear KAMAL, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for your disappointment with the comfort of our bedding, which kept it from being perfect. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many mo... read more
Love It
Precio por arriba de lo que vale
Business response:
Dear Alfredo, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely,Hotel Management
I like that there is security and Alameda Police Skoll the grounds and are present. The staff are all Very helpful and have very good customer Service.
Business response:
Dear Chanelle, Thank you for sharing your feedback about your stay at Extended Stay America. We are delighted our staff's security measures and helpfulness contributed positively to your enjoyment. Providing excellent customer service is our priority, and we're glad we have achieved that. We appreciate your patronage, and we hope to welcome you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,231 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.