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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice and big but did smell like someone cooked fish in the microwave, the front office staff provided air freshner.
Business response:
Dear Ricardo,Thank you for your feedback! We’re glad you found the room spacious. We’re sorry to hear about the lingering odour and appreciate your understanding. Our front office team was happy to assist with air freshener to make your stay more comfortable. Your feedback is valuable, and we’ll work to address this issue to improve our future guest experiences. We hope to welcome you back soon!Sincerely,Hotel Management
Nice place, good location. Good kitchen space, perfect for fam traveling
Business response:
Dear Adel,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Rooms were large and clean, which was nice - outdated, but sufficient. The kitchen in your room doesn’t come with anything, and all pots and pans are handed out on a first come/first serve basis (we didn’t have pots and pans available to us until the 2nd night). ‘Breakfast’ consists of coffee/hot water (tea, hot chocolate) and cereal bars/muffins. There’s no bathroom other than the one in your room. We had an overall good stay (we were here for 3 nights), and the hotel served what we needed it to be.
Business response:
Dear Cindy,Thank you for sharing your experience with us. We're glad to hear you found the rooms spacious and clean, and that your overall stay met your needs. Your feedback is invaluable and helps us improve our services for future guests. We hope to welcome you back soon and provide an even better experience. Safe travels!Sincerely,Hotel Management
Comfortable room Nice comfortable room and as a suite came with small kitchen with stove/oven and fridge (which worked well keeping drinks cold and ice), and small living room with couch, coffee table and lounge chair. The bed was comfortable but if I had an issue were the pillows being thin so I had to request for a couple more to be adequate for me. There was a minor area along a small portion of the wall by the floor where the base molding had come off, but otherwise the room was in great shape. The big disappointment is ... read more
Business response:
Dear Guest,Thank you for sharing your experience. We're glad you enjoyed the comfortable suite and the kitchen amenities. We're sorry the pillows didn't initially meet your needs, and we appreciate your feedback on the breakfast options. We'll work on enhancing our offerings to better meet expectations. We also apologize for the minor maintenance issue you noticed; we'll address that promptly. Your insights are valuable, and we hope to welcome you back for an even better stay.Sincerely,Hotel Management
Acceptable.
Business response:
Dear Hawi,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management
I like staying there
Business response:
Dear Christopher,Thank you for your kind words! We’re thrilled to hear that you enjoy staying with us. Your positive feedback encourages our team to strive for excellence in providing a comfortable and welcoming environment for all our guests. We look forward to hosting you again soon and continuing to meet your expectations. If there's anything specific you’d like us to improve or any special requests for your next visit, please let us know. Safe travels and see you next time!Sincerely,Hotel Management
The continental breakfast was very limited to coffee, tea and hot chocolate, packaged oatmeal and prepackaged cupcakes that were several days old. While the unit had a stove, microwave and fridge, there were no flatware, dishes or glasses. You had to ask for everything from the front desk if you wanted anything, including shampoo, etc. Then at 2 minutes to checkout, they call to tell you to leave. We will not be staying there again.
Business response:
Dear Linda G, Thank you for your feedback. We’re sorry to hear about your disappointment with our breakfast offerings and the lack of kitchen items in your room. We apologize for the inconvenience of having to request basic supplies and for the premature checkout call. Your comments are valuable, and we will address these issues with our team to improve our services at Extended Stay America. We appreciate your input and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,231 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.