This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service was great!
Nice rest!
Business response:
Joyce, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Understaffed and hallways reeked of pot smoke Hotel seemed understaffed. We booked ahead. It took several minutes just to get someone to check us in. Then she had to walk to the room herself to see if it had been cleaned, so check-in took several more minutes while other people waited for their turn. When we got to our room there was only one towel. Requested more and were told they were being washed - no more available for 20 minutes. They did bring more towels to us after 20-30 minutes. Also, our non-smoking room had cigar... read more
Business response:
Kevin, thank you for your detailed review. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry for the service issues and be assured we will review this with our team to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel ... read more
Good: Large room. Comfortable bed. Reasonable price. Not so good: Required a $100 deposit in addition to the room charge with no clear explanation: bathroom sink was plumbed backwards; and the TV did not work (kept dropping the signal).
Business response:
Thank you for being our guest. We are glad to read you liked the comfort of our beds and found us to be a good value. However, we are sorry for the housekeeping and maintenance issues you experienced in your room. Your concern will be shared with our teams so that corrective measures can be taken. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Staffing Issue No fault to the very helpful young lady at the front desk, but I arrived at 2:30 for my 3:00 pm check-in, but my room was not ready due to staffing/housekeeping issues. I had to find a place for me and my family to hang out until about 5:00pm when I was called and told that my room was ready. The young lady at the front desk was very apologetic and offered us a discount, but after driving for 4 hours, I was not very pleased that I had to get back in my car and drive around for another 2 and 1/2 hours until my ... read more
Business response:
Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. It is our hope that we will have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The hotel was undergoing what looked like much-needed renovations. The room was part upgraded and part outdated and worn. The kitchen had no dishes or cookware, and the cabinets would not close. The whole hotel had an old cigarette smoke smell. The couch was torn and collapsing, and the recliner did not work at all. The bathroom was nice and clean.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was in a very industrial area and felt isolated.
Business response:
thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 4.2 star rating with 1,217 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.