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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I always love staying at esa at oakland airport I have never been let down by the overall stay at ESA oakland airport. The staff are the best and really do go out of their way to make everyone happy
Business response:
Dawn, thank you for making the Extended Stay America - Oakland - Alameda Airport your home away from home. It's wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We look forward to have many more visits from you! Sincerely, General Manager
Don't count on using the sofa bed! Sofa bed so old and uncomfortable it was unusable.
Business response:
Thank you for reviewing us. We are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Safe travels. Sincerely, General Manager
Business response:
Curt, thank you for selecting Extended Stay America - Oakland - Alameda Airport. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Not a horrible place to stay The bed was comfy, nice hot shower. The tv service was horrible, picture was all distorted, housekeeping should do a better job of cleaning. There was tons of trash under the bed and the dust was very thick. othwr than that it wasn't horrible. I'd stay there again.
Business response:
John, thank you for the feedback about your stay at our hotel. It is good to know you liked the comfort our beds provide, but we are sorry for the housekeeping issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, General Manager
Business response:
Sung, thank you for choosing to stay at Extended Stay America - Oakland - Alameda Airport. We appreciate you sharing your complimentary rating and look forward to your return visit soon. Sincerely, General Manager
Poor quality breakfast options. Dated rooms with uncomfortable beds. The room was relatively clean but it smelled like old sweat or mold. I wouldn't stay here if I had other choices but it's a decent location with adequate parking. The staff were very friendly--they were probably the best part of the stay.
Business response:
Thank you for being our guest. We are happy to know you liked our location and the service provided by our associates. However, we’re sorry for not living up to your expectations and regret the inconvenience it caused. I have shared your concerns with my housekeeping team & management in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America - Oakland - Alameda Airport. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Extended stays are always nice. Always love Extended stay...clean, spacious and with great amenities. But the room smelled of curry powder. Overall it was fine and would stay again.
Business response:
Thank you so much for being loyal to our brand and for choosing Extended Stay America - Oakland - Alameda Airport. We are glad to know you enjoyed your time with us and that your room and its amenities met your expectations. I will be sure to share your concern with my housekeeping team in an effort to improve our service. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Nice Hotel With A Great Location Perfect for my needs with kitchen, comfortable bed, and quiet. It's in a great location for my visit in Alameda and Oakland. Close to the Oakland Airport and Rental Car Facility. I've stayed here several times and will continue to return.
Business response:
Jake, thank you for returning to Extended Stay America - Oakland - Alameda Airport. Nothing pleases us more than to know that we have provided everything necessary for you to have an enjoyable stay once again. We appreciate your kind review and look forward to your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,143 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.