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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient safe nice location to the airport Check in was fairly easy, I returned late in the evening for my stay and was able to get an additional blanket at the front desk without issue, room was clean, PARKING was FREE...overall great place for Oakland Airport proximity convenience
Business response:
George, thank you for sharing your kind review of Extended Stay America. We are pleased to read our location was convenient for your needs and that you enjoyed our complimentary parking facility and courteous service. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. Thanks again for being our guest, and we hope you will make the same choice the next time you're in the area. Sincerely, General Manager
Goog for a few
Business response:
Edgar, thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I apologize that yours was not perfect and regret any inconvenience caused. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, General Manager
Business response:
Frederick, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
Southern San Francisco Hotel Nice hotel, good staff, amenities and complimentary airport shuttle service from San Francisco airport.
Business response:
Kevin, it was a pleasure to have you as our guest at Extended Stay America. We are pleased to read you enjoyed our complimentary shuttle service and were impressed with our helpful associates. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
Average hotel highly priced Decent hotel but highly priced, breakfast and wifi should be better. House keeping should be everyday.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. It is a pleasure to know your overall stay was good. However, I am sorry we couldn't meet your expectation with the price of our hotel and with some of our facilities. We take your feedback as a training tool to improve our services going forward. Please come back and see us again soon. Sincerely, General Manager
Other than the microwave not working properly, everything else was great.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with room to relax that made your stay easy. Please come and see us again when in our area. Sincerely, General Manager
Business response:
Kris, I want to thank you for your stay and for taking the time to post your review. Everything we do is aimed at providing you with an excellent experience. So we would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Service The first room I was checked into was a nice size; however, the toilet didn't flush. So we called the front desk right away. The front desk representative switched my family to another room which was smaller than the first. My stay would have been better if they would have switched us into the same size room rather than a smaller one.
Business response:
Please accept my apologies for not meeting your expectations with the rooms and the inconvenience you and your family experienced. I have shared your feedback with the front desk and maintenance teams to ensure this does not happen again. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager
Oakland The staff was friendly, toilet did not work, I had to fix it & the shower did not drain. Room was clean but smelled of cigarettes.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with the service provided by our staff. However, I am sorry for the issues you had in your room and regret the inconvenience it caused. I have shared your concerns with my team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,202 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.