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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel It was a bath bad experience to get into the hotel , the hotel was not able to find my reservations I made through Expedia . Had to wait more than 30 mins to find my reservation . It's not a pleasant experience to ha e wait for your hotel you booked on your trip . Hope Expedia does not let this happen again
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to check you in when you arrived to the hotel; however, I am so happy that we were able to make your stay pleasant. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Great please to stay Excellent. Very friendly staff.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff was friendly during your stay Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
just ok... not a great buy for what they charge Pros: hotel close to airport, fairly roomy, bed was comfortable. We had a baby and pack'n'play with us and there was plenty of space for us to set him up for bed. Cons: our carpet was wet from being cleaned when we checked in, some of the employees were great but some had major attitude problems, there are no restaurants close by, breakfast was very underwhelming especially after paying over $100 per night, and there was NO coffee maker in the room.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the room commendations; however, we apologize that the carpet was still wet at check in. I met with the staff, and we will double check all rooms to ensure that wet carpet is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good. It was a good experience, but I don't like that they don't clean up the room every day, need to stay for 8 days for them to clean.😩
Business response:
Thank you so much for sharing your experience with us. It was disheartening to read that we were unable to clean your room daily because of hotel policy; however, I am so grateful that you had a great experience staying with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Jewel by the Oakland Airport Very comfortable, large room.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay was comfortable. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
really bad service It was the worst service i never had, i had to make my bed they didint do it
Disrespectful Neighbor My stay was great except I couldn't get any sleep from the neighbor. Very Disrespectful I complain to the manager. They wouldn't move me, no refund so I didn't start that following week.
Business response:
Thank you for taking the time to write a review of your stay. I'm disappointed to know that you had issues with your neighbor and our staff couldn't move you to an empty room. I sincerely apologize. Thank you again for your review. It would be our pleasure for you to reserve a room with us in the future.
Room was large and comfortable. Bed was comfortable. The only negative was the TV channels were fuzzy and did not work well.
Business response:
Thank you for taking the time to write a review. I am lad you received a clean and comfortable stay with us, but I am disappointed about your issue with the television. Thanks for bringing it to our attention. Our staff will be informed to check the televisions regularly for issues. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Customer services It was great the only problem we had was the cleaning services, they only come every 8 day so you have to clean yourself. I was there for 5 day's I had to pick up clean towels & sheets. Also a clerk was never there, they all between 25-35yrs old Russell was the only clerk I did see at the front desk when ever he was there at work, the others I had to wait or hollow out for someone to come, no one was ever available.
Business response:
Thank you for taking the time inform us about your stay. I am disappointed in the lack of staff availability at the front desk and the lack of communication you received on our cleaning services. Our staff will be addressed about the issues you faced. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 4.2 star rating with 1,217 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.