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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They need airport shuttle Needed a place near airport for early flight. No shuttle but otherwise room was ok
Business response:
Thank you for taking the time to share your experience. I am glad you were able to get accommodations so you can catch your early flight. As per your suggestion, we are looking into having an airport shuttle for guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
I love Alameda, but I won't stay here again. The service was horrendous. They didn't have any rooms ready as I was there at 2:30 instead of 3:00 check-in. They said they would let me know when my room was ready. I sat in the waiting area until 4:00 PM. There was no one at the front desk. Delivery drivers were asking me where the front desk person was. Finally someone showed up and I asked if my room was ready and they said "The other guy should have given you your key." As I was packing up, I listened to the front desk worke... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear you had to wait to check in, you had a bad impression of our hotel and our grab-and-go breakfast did not meet your expectations. To prevent this from happening again, our team is going to make sure that on your next stay we are not going to mess up assigning rooms, we're going to double check room as early as we can so we can give an early check in to our guest. The staff and I a... read more
Mark's birthday Loved it, very cost and relaxing
Business response:
Thank you for taking the time to write a review. I am thrilled you found your stay relaxing for an affordable price. We aim to give guests an excellent experience so I am glad you were provided one. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Beland hôtel. Cependant, nous sommes arrivés passé 23h et la personne qui nous attendait dormait et nous avons dû patienter 2h à la porte. Innacceptable
Good basic room - very roomy for extended stay. Individual parking slots for cars are very narrow - this might be a California-specific trait.
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know that you liked the price and cleanliness of our hotel. We do apologize that we did not reach your expectations with the coffee that we provided. We are sorry for this issue, but are happy to read that we provided you with a great services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
It was ok The breakfast was poor... It smelled like a hospital and dirty on outside
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding the outside of the hotel being dirty is truly regrettable. We are very sorry for your experience. I met with the staff, and we will walk the halls pray them with air freshener and pick up any trash to ensure that the bad smell is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the ne... read more
Nice room, not many amenities Hotel was nice except for the large stain in the carpet right outside our door. The room was clean and nice. The free wifi is really weak and I bought an upgrade on my phone but found out it only worked on my phone and I would have to buy it again if I wanted it on my computer. The basic wifi was too weak to stream a movie and the TV service was limited with no movie options.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our WiFi connection didn't meet your expectation. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 4.2 star rating with 1,217 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.