Extended Stay America - Oklahoma City - NW Expy.

Business response:

Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-maintained room and that you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you also found us to be of a good value in the area. However, we are sorry for not meeting your expectation in regard to our amenities. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced while here. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. Regarding the noise issues, our front desk is available, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved ... read more

Business response:

Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Michelle, thank you for choosing our hotel and for the wonderful feedback. We are thrilled to read you had a comfortable stay with us and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team members. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with the entire team, especially Jordan. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sharon, thank you for your terrific feedback about Extended Stay America. We are thrilled to know you liked your well-appointed room and that the attentive service provided by our associates added to your joy. We hope you are already planning another trip our way! Sincerely, Hotel Management